Shipping + T&C
We use Australia post services to ship online purchases of our homewares, dried flowers beach and picnic range to your home where they fit into the Australia Post giudelines. If you are not home Australia post will typically leave the carton in a secure location out of the weather. If there is no secure location then Australia post will leave a card to notify you of a local Post Office where your parcel can be collected. This e-parcel service typically takes 2-7 days depending on your location. (Remote locations may take longer). Please refer to Australia Post website for further information on their current delivery timelines as they have made some changes due to Covid.
Click here to go to Australia Post website Click Here
If your order, once boxed up, is too big for Australia Post then we will find the most suitable carrier.
Sometimes we may have to charge more if the overall cost to send is considerably greater then our system has estimated. We do our best to find the most economical way to send without compromising the delivery standard.
Due to the value of our furniture items and solid construction they are not typically flat packed (except some timber items that come with legs removed). To protect the furniture and ensure it arrives in it's intended state we utilise experienced furniture freight companies to transport all furniture. To ensure costs are minimised the furniture is typically delivered by the driver who may require assistance with heavy items. Furniture deliveries are to the ground floor of your building. Shipping time varies depending on your location in Australia and stock availability.
Please further note, each carrier has their own delivery policy. Some may bring the goods inside, others will only bring to the door for insurance purposes they won't enter. We also ask they call prior to arrival to advise an eta of day and time.
Free shipping, flat rate, capped price or other types of shipping price promotions may be offered at specified times and on specified products. Where a shipping promotion is offered, it will only be available on selected products and to selected locations. Please see our generalised list below outlining post codes within Australia which do not receive free shipping. Whilst we strive to keep this list current and updated from time to time a location may become unavailable for free shipping. If this occurs after you have placed an order we will offer you two choices: A complete refund of all amounts spent with us on the purchase in question or a shipping fee determined by our providers.
The following postcodes are excluded from all shipping promotions:
800 - 886, 2898 - 2899, 4183 - 4184, 4216, 4385 - 4498, 4507, 4680, 4700 - 4746, 4801 - 4807, 4816 - 4830, 4871 - 4876, 4890 - 4895, 5641 - 5734, 6033 - 6044, 6084, 6123 - 6124, 6161, 6173 - 6176, 6207 - 6230, 6232 - 6799, 7012, 7017, 7020, 7022 - 7055, 7109 - 7216, 7252 - 7470
Please note no other offer can be used in conjunction with discounted shipping offers. Where our system may allow this to go through an invoice will be issued post order to collect the shortfall for shipping.
After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched. Once this email has been sent and the goods have been handed over to the designated carrier, the contract between you and us is complete. The sale contract is therefore concluded in Queensland, Australia.
If delivery of an order will result in unacceptably high freight charges to Magnolia Lane, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances we will issue a full refund to you.
In the unlikely event that a product is unavailable, we reserve the right to cancel your order prior to dispatch. We will contact you by email as soon as possible to let you know. You may choose to have a store credit to your account or a refund to the value of the unavailable product. We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions on our website. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.
Whilst we will make our best efforts to process all orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawing any product from our website, whether it has been sold or not, removing or editing any materials or contents on our website, or for refusing to process or accept an order after we have sent you the order confirmation.
Understanding Your Lead Time
Please note the estimated expected date on product page when placing your order. This is the date provided to us by our supplier at time of entering in our system. During these unprecedented times, estimated arrival dates are changing rapidly and difficult to keep up with. Therefore, the eta noted may have changed, unknown to us at time of your order being placed. Once we receive your order we reconfirm with our supplier and will advise if there have been any changes to the eta as soon as we are informed.
Once your item has been received in our supply partner's warehouse, your order will be processed by our team ready for shipping. You will be provided tracking or booking reference number and the carrier handling your order. Please be advised the carrier has their own timelines and processes based on size and delivery location. While we always request they phone at least 24 hours in advance, this is at the discretion of the carrier or driver on board and outside our control.
Since the pandemic began we are experiencing many delays from manufacturing right through to the logistics end. The increased demand and volume of trade has put pressure on raw materials and shipping. These delays are outside our supplier's and our control. Delays vary depending on a number of factors. We are working closely with our supplier partners to keep on top of changes in eta but it has been difficult as it's changing rapidly.
Therefore, if your order is time sensitive we do not recommend pre ordering.
Pre ordering an item is accepting the above and that delays may occur outside our control.
We do not offer refunds for delays in shipment.
Please refer to full Terms and Conditions on this website.