Shipping & Delivery Policy

1. Shipping Overview

Magnolia Lane ships Australia-wide using a combination of Australia Post and specialised furniture freight carriers.

Shipping methods are determined by product size, weight, value and delivery location to ensure goods arrive safely and in good condition.

Estimated delivery timeframes are provided as a guide only and are not guaranteed.

2. Homewares & Smaller Items (Australia Post)

Smaller items including homewares, décor, beach and picnic range are shipped via Australia Post where they meet Australia Post size and weight guidelines.

Delivery timeframes:
Typically 2–7 business days depending on location. Remote and regional areas may take longer.

If you are not home:

Australia Post may leave the parcel in a safe place where available, or
Leave a card directing you to collect from your local Post Office.

Once tracking is issued, delivery is managed by Australia Post under their delivery terms.

For current delivery information, please refer to the Australia Post website.

If an item exceeds Australia Post limits, we will arrange an appropriate carrier.

3. Furniture Deliveries

Due to the size, value and construction of our furniture:

Items are generally not flat packed (unless specified).
Deliveries are arranged through professional furniture freight carriers.
Standard delivery is to ground floor only.
Drivers may require reasonable assistance for larger pieces.

Each freight provider has their own insurance and entry policies:

Some may bring goods inside.
Others may deliver to door only and cannot enter premises for insurance reasons.

We request carriers contact customers prior to delivery; however, final scheduling remains at the carrier’s discretion.

If stair access, limited access, ferry access, crane hire, or special handling is required, additional charges may apply.

4. Delivery Timeframes

Delivery times vary depending on:

Stock availability
Pre-order lead times
Supplier dispatch timing
Carrier schedules
Delivery location

Timeframes provided on product pages are estimates only.

Under Australian Consumer Law, goods must be delivered within a reasonable timeframe. If a delay occurs that is significant, customers may have rights to cancel. We will always work with you to find a reasonable solution.

5. Shipping Charges

5.1 Small Goods (Homewares & Parcel Items)

For eligible smaller items shipped via Australia Post or standard courier services:

Shipping costs are calculated automatically at checkout based on weight, dimensions and delivery postcode.
The shipping amount shown at checkout is final for those items.

In rare cases where an incorrect shipping rate has been applied due to system error, we will contact you prior to dispatch to resolve the difference or offer a full refund.

In some cases, automated estimates may not reflect the true freight cost (particularly for bulky or regional deliveries). If the actual freight cost is materially higher than quoted, we will contact you prior to dispatch to collect the difference, or offer a full refund.

We will never dispatch without your approval if additional freight charges apply.

5.2 Bulky Items (Furniture & Oversized Goods)

Due to the size, weight, value and varying dispatch locations of our furniture and oversized items, Magnolia Lane is not currently able to calculate accurate freight costs at checkout for all bulky deliveries.

Freight for bulky items may vary based on:

Item dimensions and weight
Delivery postcode
Metro vs regional location
Accessibility (stairs, lift access, limited access sites)
Whether items are dispatching from multiple warehouse locations
Special handling requirements

Customers are required to request a delivery quote via the "Enquire Here" link on the product page (located under the “Shipping” section) or by email prior to placing an order. If a delivery quote is not obtained before purchase, freight will be calculated post-purchase and must be approved before dispatch.

Bulky goods will not be dispatched until any applicable freight charges have been confirmed and approved by the customer.

6. Shipping Promotions

From time to time, Magnolia Lane may offer:

Free shipping
Flat rate shipping
Capped freight
Subsidised freight

Promotions apply only to:

Selected products
Selected postcodes
Minimum order values where stated

Excluded postcodes (subject to change):

800 - 886, 2898 - 2899, 4183 - 4184, 4216, 4385 - 4498, 4507, 4680, 4700 - 4746, 4801 - 4807, 4816 - 4830, 4871 - 4876, 4890 - 4895, 5641 - 5734, 6033 - 6044, 6084, 6123 - 6124, 6161, 6173 - 6176, 6207 - 6230, 6232 - 6799, 7012, 7017, 7020, 7022 - 7055, 7109 - 7216, 7252 – 7470

If a location becomes ineligible after an order is placed, we will contact you to either:

Pay the revised freight cost, or
Receive a full refund.

Shipping promotions cannot be used in conjunction with other promotional offers unless stated.

If a payment method surcharge applies (e.g. Buy Now Pay Later services), this will be disclosed prior to payment.

7. Risk & Title

Ownership of goods passes to you once payment has been received in full.

Risk transfers to you once goods are delivered to your nominated address.

You must inspect goods upon delivery and notify us within 48 hours if damage has occurred.

This does not limit your rights under Australian Consumer Law.

8. Your Order

After placing your order and processing payment, you will receive an order confirmation email. This email confirms that we have received your order — it does not guarantee product availability.

Your order constitutes an offer to purchase. A binding contract is formed when we dispatch your product(s) and send you a dispatch confirmation email. The contract of sale is concluded in Queensland, Australia.

Order Acceptance & Availability

While we make every effort to fulfil all orders, we reserve the right to decline or cancel an order prior to dispatch where:

An item is unavailable
Payment authorisation cannot be obtained
Fraudulent or suspicious activity is identified
There has been a pricing or listing error
Shipping costs are materially higher than reasonably anticipated
The order does not comply with our published Terms and Conditions

If we cancel your order prior to dispatch, we will notify you as soon as possible and issue a full refund of any amounts paid.

If a product becomes unavailable after your order is placed but prior to dispatch, you may choose to receive a store credit or a refund for the unavailable item.

In rare and exceptional circumstances, an order may need to be cancelled after confirmation but prior to dispatch. If this occurs, we will notify you promptly and provide a full refund.

We may withdraw or amend products, pricing or website content from time to time.

Nothing in this policy limits your rights under Australian Consumer Law.

9. Pre-Orders & Lead Times

Some items are sold on a pre-order basis.

Estimated arrival dates are provided by suppliers and may change due to:

Manufacturing delays
Raw material shortages
Shipping congestion
Customs clearance
Domestic freight scheduling

Estimated timeframes are not guaranteed.

If delays occur, we will notify you as soon as possible.

Under Australian Consumer Law, if a delay becomes unreasonable or significant, you may be entitled to remedies including cancellation.

If your order is time-sensitive, we recommend confirming stock availability prior to purchase.

10. Delays Beyond Our Control

Magnolia Lane is not liable for delays caused by:

Carrier disruptions
Weather events
Port congestion
Industrial action
Government restrictions
Force majeure events

However, we will always work proactively to assist and communicate updates.

12. Contact

For delivery quotes, freight clarification or order enquiries:

Email: info@magnolialane.biz
Phone: 0413 630 243

13. What Happens After You Order

1. Order Confirmation

You will receive an email confirming we have received your order.

2. Stock Verification

We confirm stock availability with our warehouse or supplier.

3. Freight Confirmation (Bulky Items)

Where required, delivery costs are confirmed prior to dispatch.

4. Dispatch Booking

Your order is prepared and scheduled with the appropriate carrier.

5. Tracking Provided

You will receive tracking details or a booking reference once dispatched.

6. Delivery Coordination

The carrier will contact you directly to arrange or confirm delivery.